SHIPPING & DELIVERY POLICY

Treasured Collections

www.treasuredcollections.co.za

Last Updated: May 2026

At Treasured Collections, we are committed to ensuring that your orders are packaged securely and delivered safely and efficiently. This Shipping & Delivery Policy explains our shipping procedures, timelines, responsibilities, and important delivery information.

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1. SHIPPING OVERVIEW

Treasured Collections ships collectable items throughout South Africa and selected international destinations where available.

We work with trusted courier partners to provide reliable delivery services for all orders.

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2. ORDER PROCESSING

Processing Time

• Orders are processed after full payment has been received and confirmed.

• Standard processing time may take between 2 to 7 business days depending on:

  • Product availability

  • Order volume

  • Packaging requirements

  • Special handling for fragile or collectable items

Business Days

Business days exclude:

• Weekends

• Public holidays

• National holidays in South Africa

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3. SHIPPING METHODS

Shipping methods may include:

• Door-to-door courier delivery

• Economy courier services

• Express courier options (where available)

Shipping options and pricing will be displayed during checkout or communicated before payment.

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4. DELIVERY TIMEFRAMES

Estimated delivery times:

• Major cities: 1–5 business days after dispatch

• Regional areas: 3–7 business days after dispatch

• Remote areas: Delivery may take longer depending on courier coverage

Please note:

• Delivery timeframes are estimates only and not guaranteed.

• Delays may occur due to weather, high order volumes, courier delays, or circumstances beyond our control.

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5. TRACKING INFORMATION

Once your order has been dispatched:

• A tracking number or waybill will be provided where applicable.

• Customers may track shipments directly with the courier provider.

Please allow time for tracking systems to update after collection.

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6. SHIPPING FEES

Shipping fees are calculated based on:

• Package size and weight

• Delivery location

• Courier service selected

Shipping charges are displayed before checkout confirmation unless otherwise stated.

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7. PACKAGING OF COLLECTABLE ITEMS

Treasured Collections takes special care when packaging fragile and collectable items.

Packaging may include:

• Protective wrapping

• Bubble wrap

• Reinforced boxes

• Fragile handling measures

However, minor wear to external packaging during transit may occasionally occur.

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8. INTERNATIONAL SHIPPING

Where international shipping is available:

• Customers are responsible for any customs duties, taxes, import fees, or clearance charges.

• Delivery times may vary depending on destination country and customs processing.

Treasured Collections is not responsible for customs delays or additional import costs.

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9. DELIVERY RESPONSIBILITIES

Customers are responsible for:

• Providing accurate delivery information

• Ensuring someone is available to receive the parcel

• Monitoring tracking updates where applicable

Treasured Collections will not be responsible for:

• Failed deliveries caused by incorrect addresses

• Unclaimed parcels

• Delivery delays due to customer unavailability

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10. LOST, DELAYED, OR DAMAGED PARCELS

Damaged Parcels

If your parcel arrives damaged:

• Notify us within 48 hours of delivery

• Provide photographs of the parcel and contents

• Retain all original packaging where possible

Lost Parcels

If a parcel appears lost:

• We will investigate with the courier provider

• Resolution timelines depend on courier investigation procedures

Delayed Deliveries

While we strive for prompt delivery, Treasured Collections cannot guarantee courier delivery times once parcels have been dispatched.

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11. FAILED DELIVERIES & RETURNS TO SENDER

If a parcel is returned due to:

• Incorrect address

• Failed delivery attempts

• Refusal of delivery

• Uncollected shipments

Additional shipping fees may apply for re-delivery.

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12. COLLECTIONS (IF APPLICABLE)

If local collection is offered:

• Customers will be notified when orders are ready

• Valid identification may be required upon collection

Collection instructions and location details will be communicated directly.

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13. HIGH-VALUE COLLECTABLE ITEMS

For certain high-value products:

• Additional verification may be required

• Insurance or signature-on-delivery services may apply

• Delivery may only be made to verified addresses

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14. FORCE MAJEURE

Treasured Collections shall not be liable for shipping delays caused by:

• Natural disasters

• Power outages

• Civil unrest

• Strikes

• Pandemic-related disruptions

• Courier operational issues

• Events beyond reasonable control

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15. CHANGES TO THIS POLICY

We reserve the right to modify or update this Shipping & Delivery Policy at any time without prior notice.

Updated versions will be published on the website.

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16. CONTACT INFORMATION

Treasured Collections
Website: www.treasuredcollections.co.za

For shipping enquiries, tracking assistance, or delivery support, please contact us through our official website communication channels.

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FINAL NOTE

By placing an order with Treasured Collections, you acknowledge and agree to this Shipping & Delivery Policy.