RETURNS & REFUND POLICY

Treasured Collections

www.treasuredcollections.co.za

Last Updated: May 2026

At Treasured Collections, we value customer satisfaction and strive to ensure that every order meets your expectations. Due to the unique and collectable nature of many of our products, specific return and refund conditions apply.

Please read this policy carefully before making a purchase.

---

1. OVERVIEW

This Returns & Refund Policy outlines:

• Eligibility for returns
• Refund conditions
• Non-returnable items
• Damaged or incorrect orders
• Customer responsibilities

By placing an order with Treasured Collections, you agree to this policy.

---

2. RETURN ELIGIBILITY

Returns may be accepted if:

• The incorrect item was supplied
• The item arrived damaged
• The item is materially defective
• The wrong quantity was delivered

To qualify for a return:

• The request must be submitted within 48 hours of delivery
• The item must be unused and in its original condition
• Original packaging must be retained where possible
• Proof of purchase must be provided

---

3. NON-RETURNABLE ITEMS

Due to the nature of collectable products, the following items are generally non-returnable:

• Rare collectables
• Vintage items
• Antiques
• Mystery boxes
• Limited edition items
• Clearance or sale items
• Custom orders
• Digital products or downloadable content
• Items sold “as is”
• Products with disclosed wear, imperfections, or aging

---

4. CONDITION OF COLLECTABLE ITEMS

Customers acknowledge that:

• Certain products may be vintage, antique, or previously owned
• Minor wear, aging, packaging imperfections, discoloration, or signs of use may naturally occur
• Product grading and descriptions are based on our best assessment

Returns will not be accepted for:

• Minor cosmetic imperfections
• Natural aging characteristics
• Buyer’s remorse on vintage or collectable items
• Differences in display colour or screen representation

---

5. DAMAGED OR DEFECTIVE ITEMS

If your order arrives damaged or defective:

You must:

1. Notify us within 48 hours of delivery
2. Provide:
   • Order number
   • Clear photographs of the item
   • Photographs of packaging damage (if applicable)

Failure to report damage within the required timeframe may result in the claim being declined.

---

6. INCORRECT ITEMS

If you receive the wrong product:

• Contact us within 48 hours
• The incorrect item must be returned unused and in original packaging

Once confirmed, we may:

• Replace the item
• Issue store credit
• Issue a refund where applicable

---

7. RETURN PROCESS

Step 1 — Contact Support

Submit your return request through our official support channels with:

• Order details
• Reason for return
• Supporting photos if applicable

Step 2 — Return Approval

Returns must be approved before items are sent back.

Unauthorized returns may not be accepted.

Step 3 — Packaging & Shipping

Approved returns must be:

• Properly packaged
• Shipped securely
• Sent using a trackable courier service where possible

---

8. RETURN SHIPPING COSTS

Customer Responsibility

Customers may be responsible for return shipping costs unless:

• The wrong item was supplied
• The item was defective
• The error was caused by Treasured Collections

Shipping fees are generally non-refundable.

---

9. REFUND PROCESS

Once the returned item has been received and inspected:

• Refund approval will be processed accordingly
• Refunds may take several business days depending on banking providers

Refunds may be issued via:

• Original payment method
• EFT refund
• Store credit
• Exchange or replacement

---

10. PARTIAL REFUNDS

Partial refunds may apply if:

• Returned items are incomplete
• Packaging is missing
• Products are damaged due to customer handling
• Items are not returned in original condition

---

11. ORDER CANCELLATIONS

Orders may only be cancelled before dispatch.

If an order has already been processed or shipped:

• Cancellation may no longer be possible
• Shipping and handling fees may still apply

Treasured Collections reserves the right to cancel orders due to:

• Stock unavailability
• Pricing errors
• Suspected fraud
• Payment issues

---

12. STORE CREDIT

In certain cases, refunds may be issued as store credit instead of cash refunds.

Store credit:

• May have an expiry period
• Is non-transferable
• Cannot be exchanged for cash

---

13. HIGH-VALUE COLLECTABLES

For certain rare or high-value collectables:

• Additional verification may be required
• Refunds may be subject to specialist inspection
• Authentication disputes may require third-party evaluation

---

14. LIMITATION OF LIABILITY

Treasured Collections shall not be liable for:

• Damage caused after delivery
• Incorrect customer handling or storage
• Courier delays beyond our control
• Subjective grading disagreements
• Minor manufacturing imperfections or age-related wear

---

15. CONSUMER RIGHTS

Nothing in this policy limits your rights under applicable South African consumer protection laws, including the Consumer Protection Act (CPA), where applicable.

---

16. FRAUD PREVENTION

We reserve the right to:

• Refuse suspicious return requests
• Investigate fraudulent claims
• Decline abuse of the returns system

---

17. POLICY CHANGES

Treasured Collections reserves the right to update or modify this Returns & Refund Policy at any time without prior notice.

Updated versions will be published on the website.

---

18. CONTACT INFORMATION

Treasured Collections
Website: www.treasuredcollections.co.za

For returns, refund requests, or assistance, please contact us through our official website communication channels.

---

FINAL NOTE

By placing an order with Treasured Collections, you acknowledge that you have read, understood, and agreed to this Returns & Refund Policy.